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Hospitality $20
Web usability problems fall into two categories:
Site-level usability : home page; information architecture, navigation, and search; linking strategy; internally vs. externally focused design; overall writing style; page templates, layout, and site-wide design standards; graphical language and commonly used icons
Page-level usability : specific issues related to the individual pages: understandability of headlines, links, and explanations; intuitiveness of forms and error messages; inclusion or exclusion of specific information; individual graphics and icons
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